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Customer Success

Team specialized in making the best of Gesplan solutions

Business
Executivo e notebook

Consultancy
Business specialists with market experience


Our team of certified professionals uses market methodologies to support customers in implementing Gesplan solutions, considering the standards and specifications of the country of origin and with guaranteed compliance.

The entire technological infrastructure, combined with more than 20 years of know-how, is dedicated to delivery, forecasting hours, and meeting the schedule defined in each project.

Implantação

Remote Deployment

With experience of more than 30 thousand hours per year in projects developed in several countries, the remote consultancy reduces the costs of implementation by 15% to 20%. With the highly qualified team, standardization, and documentation, we guarantee the maximum efficiency of remote projects.

Metodologia

Efficient and Agile Methodology

Count on our certified consultants with expertise in different segments, which contribute to quality, meeting deadlines and ensuring the high level of delivery. Our efficient and agile method always starts with the professionals' immersion in the processes to understand the needs and deliver the best solution.

BPO

BPO

With the allocation of consultants (BPO), professionals immerse themselves in the routine of our customers to understand their needs and present solutions, ensuring high quality deliveries.

Mulher conversando no celular

Relationship

Our team is always ready to serve your company, in any segment and in any country


The communication between our team and the client is taken very seriously, so we strive to generate connection with the different areas and provide easy contact channels. This is what ensures that our consultancy always remains strategic, delivering solutions that generate value for your company.

» Customer connection
» Channels made easy
» Value solutions

Balões de dialogo

Service Desk

Qualified call center and always available


Our customer service team acts as resolving agents, for needs within the scope of level 1, and as drivers, for levels 2 and 3, ensuring service level agreements (SLA’s) with quality and agility..

» Agile qualified service
» Personalized service package
» Extra Care (assisted operation)

Discover our solutions  
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